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Payment Refund Procedure:
Our "payment refund procedure" is quite simple and we will require following information from you:
- Send us a scanned copy of "enrollment slip" in certification exam i.e. we need to know that when you registered for the exam.
- Send us a scanned copy of your Result/Score Report.
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It will be a repayment of the funds or you will be advised to procure a new product that may help you to pass your exam. We'll refund your money within 7 business days.
Payment Refund Policy:
In order to save ourselves from scammers and continue this Money Back Guarantee for loyal customers, we do want to make sure that:
- Candidate prepared for the examination and spent at least 7 days studying our materials.
- The Candidate didn't skip the examination due to personal problems.
- We are responsible for Candidate's failure due to a faulty product delivered by us.
- You have purchased the product from us within last 90 days.
- Guarantee does not apply to "non-proctored" exams i.e. exams available online without a proctor.
- Our Guarantee Policy is not applicable to Avaya, CISSP, PMI, Cloudera, Riverbed, SAP and SSCP exams.
- Retired exam. (For customers who use our current product to attend the exam which is already retired.)
- The refund option is not valid for Bundles / Packages and thus, Guarantee cannot be claimed on such purchases.
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